![]() ![]() As a matter of fact it has completely disappeared. I worked on this off and on and the printer will now print an item selected directly from Documents or other selected items, but I still cannot scan from my compter screen using the Printer Assistant that was downloaded with the disk that came with the printer. Many thanks for the detailed instructions you sent. We are a world community of HP enthusiasts dedicated to supporting HP technology. Thank you for participating in the HP Community Forum. HP OfficeJet 4650 All-in-One Printer series Printer Homepage – “Things that are your printer”ĭrivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more Reference and Resources – Places to find help and information for your Printer Reminder: Firmware is normally updated after the printer software is installed / functional. If / After the firmware is installed, Restart the computer and log in READ (when provided) all instructions before installing the firmware Scroll down and select Video Tutorials > Click View All > Scroll down and select Related Videos > Click View All > Open the printer Software and Drivers page > NOTE: Videos may be found in one or more locations (depending on printer / software / version) Connect the cable when instructed to do so (toward the end of the installation procedure).ĭownload, save, and install the Full Feature Softwarefor your Operating System versionĪfter the software is installed, Restart the computer and log in NOTE: If using USB, disconnect the USB cable between the printer and the computer before starting the installation. Right-Click on the printer / device > Uninstall If any printer name or “Unknown Device” is listed, If, after the Restart, the printer is still lurking about in the Device Manager, remove it.Ĭontrol Panel > icon view > Devices and Printers Printer Software – Lurking in the Device Manager Microsoft: Fix problems that block programs from being installed or removed ![]() If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program. Scroll down, click, and Uninstall the softwareĪfter the software is removed, Restart the computer and log in If the software is already installed and you want (need) to uninstall it:Ĭontrol Panel > icon view > Programs and Features > Printer Software – Uninstall Existing Software Hint: For best results, do not ignore the Restart sequences. The following how-to presentation is relevant to (at least) Windows 10. Does this "age difference" impact the printer software for Windows 7? Unknown. Consider using the printer software on the website support as this is likely newer than the original CD software that came with the printer. ![]() If you have not done so, consider completely removing the printer software and reinstalling it. hta container is not working, the underlying software is "blind" and cannot interact with the operator (you). The container is the software that "presents" the printer program on the screen. It sounds like the Printer Assistant "container" is corrupted.
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